Changes to your Swift Account and TfWM app

We are currently experiencing a high volume of traffic on our website, which may delay access to your Swift account.

If you need to buy a ticket for travel today, visit your nearest Payzone or Ticket machine.

Important: 18-year-olds will no longer be linked to a parent account and will need to manage their own account, including payments.

Watch this video, which also explains the changes that have been made.

What do I need to do now?

Follow these steps to change your password and access your account.

Start the process by clicking here.
Enter your email or 18-digit Swift card number,
Click on the reset password link in your email,
Create a new password,
Sign in to your account using your new password.
If you are 18 years old or older, add your payment card details.

Important: Swift Go Auto Pay or Pay-As-You-Go AutoTop-Up customers will also need to add your payment card details again to continue travelling. We didn’t move card details to the new system to protect your security.

Follow these steps today if you are a Swift Go Auto Pay or Auto Top-Up customer:

Sign in to your account
If you are 18 years old or older, add your payment card details.

If you don’t do this, your account might be blocked or fall into debt.

Contact us | Transport for West Midlands if you need any help accessing your Swift account. Customer Services will be open from 8:00 am Monday 18 May

The new TfWM app

You can now download the new TfWM - Information & Tickets app to manage your account.

Download the new TfWM - Information & Tickets app to manage your account.
Google Play Store app download link | Apple Store download link
- Important: The old TfWM app will be phased out soon.

Watch this video highlighting the key features of the new TfWM app.

My card was lost or stolen. When will I get my replacement?

While we work on the improvements to your Swift account, card replacement requests won't be processed from Wednesday 13 May to Monday 18 May.

If you have lost your card, please contact us on 0345 3036760.

Please allow additional time for delivery.

If you need to travel before your new card arrives, you can buy a ticket on board or from your nearest Ticket Machines (Swift and Metro Machines).

Warning or Error messages

If you come across any pages with an error,
- We are monitoring this. Please return to your account to try again, or refresh the page.

If during the application process, you are advised that some data is missing,
- Please use the back button to navigate to the page where additional information is required.
- Once completed, you will be able to submit the application.

I have a child or young person linked to my account, will I still have access to their account?

Yes. Once you sign in to your account, you will be able to manage their account.

However, 18-year-olds will no longer be linked to a parent account and will need to manage their own account, including payments.

I have Swift go, will payments be taken while my account is unavalible?

No payments will be taken while your account is unavailable.

Once the account is back online, payments will be taken as normal. You can view your payments in the payment method section of the account.

I've signed in to my account, why is it asking me to add a debit or credit card?

For security purposes, we need you to re-enter your payment card details.

If you do not do this your Swift card may stop working and your travel could be disrupted.

I didn't receive a password reset email, what should I do.

Check your junk or spam folder first.

If you still cannot access your account, contact Customer Services.

I received an email about accessing my account, what is this?

We have sent our customers an email with step-by-step instructions to get access to their existing customer account.

This will have been sent from the email address: swift@tfwm.org.uk

Please follow the steps on this page to get set up on our new platform.

There are currently 2 TfWM apps in the store, which one do I download?

There are currently two apps available in your app store. Please download the new TfWM - Information & Tickets app

Additional information

App compatibility:

You need to have NFC (Near Field Communication) enabled on your phone
You need Android version 14 or higher or iOS 17 or higher

Favourites:

You will need to add your favourites to the new app
and we are working on a feature to allow you to rename your favourites.

Collector:

The collector has moved. To find the collector, tap the ticket icon at the bottom of the menu, then choose "collector" at the top.

You can also watch this video highlighting the key features of the new TfWM app.

Does this impact National Express Swift cardholders?

If your Swift card was issued by National Express, you will not be affected during this time.