West Midlands Bus on Demand is a flexible shared bus service.
You can book a journey when you need it, rather than following a fixed timetable or route.
The service is designed for people who find it difficult to use public transport. In Coventry, anyone can use it.
How it works
- Book your journey using the app or by phone
- Choose where you want to be picked up and dropped off
- You may share your journey with other passengers who are travelling nearby
- A minibus will collect you close to your chosen time and location
Who can use it
Across the West Midlands, the service is for people who find it difficult to use public transport.
In Coventry, the service is open to everyone.
If you are able to use public transport, you can only travel within Coventry and the surrounding areas.
This helps keep the service available for those who need it most.
How far can I travel?
With WM Bus on Demand, you can travel up to five miles from your pick-up point, anywhere within our West Midlands service area.
- Flexible travel zones: Your five-mile travel area starts wherever you get picked up. The circles on the map above show examples of how this works.
- Coventry service area: The on-demand service covers the entire Coventry area for all passengers.
Simply drop a pin or enter your pick-up spot in the app to see where your five-mile radius can take you.
Registering for WM Bus on Demand
You’ll need to register before booking your first journey.
You can register:
Book a journey
You can book:
- in the app
- by calling 0345 034 8670
You can book up 14 trips per week.
When you can book
Bookings for journeys 7 days ahead open at 8 am. This is the same time our call centre opens.
The App is available 24 hours a day to book journeys that are already open, and to change or cancel an existing booking.
Why bookings open at 8 am
A single opening time gives every customer the same opportunity to book the journey they need.
Paying for your journey
You can pay by:
- card in the app
- card on board
- cash on board
If you are travelling in Coventry
- Standard fare: £4
- Concessionary fare: £2
You can add additional passengers for £1 each.
If you are travelling in the rest of the West Midlands
- Adult (16+): £2
- Child (5-15): £1
- Child (under 5): Free
- Essential carer travelling with a registered user: Free
- Companion travelling with a registered user: £2
Accessibility
You will always be assigned an accessible vehicle if you use a wheelchair.
Accessible vehicles will have ramps or tail lifts and adjustable seating.
If you use a standard manual wheelchair, you do not need an assessment.
Powered wheelchairs, mobility scooters or adjusted chairs will need to be checked to make sure they fit safely on board.