Contact us
Contact an operator if your enquiry is about bus, train or tram services. This includes service issues, lost property and staff.
Contact West Midlands Combined Authority if your enquiry is about corporate strategy and transport development.
You can check online for:
Enquiries about Swift cards
If your Swift card number begins with 633597 0112, your Swift card is managed by National Express West Midlands. You'll need to contact them for help.
Send us an enquiry
Answer some questions and we'll direct you to the right place so we can solve your enquiry.
Call us
Phone: 0345 303 6760
Mondays, Tuesdays, Thursdays and Fridays: 8am to 6pm
Wednesdays: 10am to 6pm
Saturdays: 9am to 1pm
Sundays and Bank Holidays: Closed*
Festive Opening Hours
22 December: 8am to 6pm
23 December: 8am to 6pm
24 December - West Midlands Bus on Demand Only: 8am to 6pm
25 December: Closed*
26 December: Closed*
27 December: 9am to 1pm
27 December - West Midlands on Demand only: 8am to 4pm
29 December: 8am to 6pm
30 December: 8am to 6pm
31 December: 8am to 4pm
31 December - West Midlands Bus on Demand only: 8am to 6pm
1 January: Closed*
From 2 January normal office hours apply
Message us on social media
Facebook: @TransportForWM
X: @TransportForWM
Write to us
Customer Services
PO Box 9421
Birmingham
B19 3TR
Complaints Procedure
Learn how we handle complaints at the West Midlands Combined Authority and Transport for West Midlands.