Manage a ticket

Get a refund or compensation

Find out when you can get a refund or compensation and how to ask for one.

Replace a lost or stolen ticket or pass

Find out how to replace your ticket or pass if it's lost or stolen.

Set up, cancel or update a Direct Debit

Direct Debit is an easy way to buy tickets. Find out how to set up, update or cancel a Direct Debit.

Make a payment

Make outstanding payments for Swift products, direct debits, pass replacements and penalty fares.